Privacy Policy

At 999b, we are committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains in clear, plain language exactly what personal data we collect from users in Bangladesh and elsewhere, why we collect it, how we store it, and the choices you have regarding your own information. We encourage all users to read this document carefully before registering or using any service on 999b.

This policy applies to all users of the 999b website, mobile application, and any associated services. By accessing or using 999b, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately and contact our support team.

999b collects personal data through several channels during the normal course of delivering our services. The information we gather falls into two broad categories: information you provide directly to us, and information we collect automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and gender as provided during account registration.
• Contact details including email address, phone number, and residential address (city, district, Bangladesh).
• Payment information such as bKash account number, Nagad wallet ID, Rocket mobile banking number, or bank account details used for deposits and withdrawals.
• Identity verification documents submitted for KYC compliance, such as a National ID Card (NID), passport, or driving licence.

Information Collected Automatically

• Device information including IP address, browser type, operating system, and device model.
• Usage data covering pages visited, session duration, click patterns, betting activity, and game history on the 999b platform.
• Cookie and tracking data as described in the Cookies section of this policy.

999b uses the personal data we collect for specific, legitimate purposes that are directly tied to the safe and fair operation of our platform. These purposes include:

• Account creation and management: verifying your identity, setting up your player profile, and maintaining account security.
• Transaction processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfers, and maintaining accurate financial records.
• Customer support: responding to your queries, resolving disputes, and providing assistance related to your 999b account and activity.
• Responsible Gaming compliance: monitoring gameplay patterns to identify at-risk behaviour and enforce deposit limits or self-exclusion where appropriate.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, money laundering, and other illegal activity.
• Platform improvement: analysing aggregate, anonymised usage data to improve game selection, site performance, and the overall player experience.

Where we send you promotional communications or bonus notifications, we do so only with your consent (either at registration or through your notification preferences). You may opt out of marketing communications at any time by contacting our support team.

999b uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how users interact with our platform. Cookies are small text files placed on your device by your browser when you visit our site.

Types of Cookies We Use

• Essential cookies: required for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled.
• Analytics cookies: collect anonymised data on page visits, game popularity, and user flow so we can improve the platform.
• Preference cookies: remember your language setting, preferred sports markets, and display options between sessions.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 999b platform, including the ability to maintain a logged-in session.

999b does not sell, rent, or otherwise transfer your personal data to unrelated third parties for their marketing purposes. We may, however, share your data in the following limited and strictly defined circumstances:

• Service providers: trusted third-party vendors (payment processors, KYC verification partners, hosting providers, analytics platforms) who are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
• Legal obligations: regulatory authorities, law enforcement agencies, or courts where we are legally required to disclose information to comply with applicable laws or to protect the rights, property, or safety of 999b, its users, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, provided that entity agrees to honour the commitments set out in this Privacy Policy.

999b employs a multi-layered security infrastructure to protect the personal data of all users on our Bangladesh platform. Our systems use SSL/TLS encryption for all data in transit between your device and our servers. Data at rest is stored in encrypted form on access-controlled cloud infrastructure. We conduct regular internal security assessments, and our platform is monitored around the clock for suspicious activity.

Despite our best efforts, no method of electronic transmission or storage is completely secure. While we strive to use commercially reasonable means to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, we will notify affected users in a timely manner in accordance with applicable guidelines.

As a user of the 999b platform, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our Data Protection contact using the details at the end of this policy.

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal obligations to retain records.
• Right to restrict processing: you may ask us to limit how we use your data in specific situations, for example while a dispute regarding accuracy is being resolved.
• Right to data portability: where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format.

Please note that certain rights may be limited where we are required to retain data for legal, regulatory, or fraud-prevention purposes. We will respond to all valid requests within a reasonable timeframe and will explain our reasoning if we are unable to fulfil a request in full.

999b retains your personal data for as long as your account remains active and for a period thereafter as required by applicable financial regulations and anti-money-laundering obligations. Transaction records are typically retained for a minimum of five years following the date of the transaction. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle policy.

Protection of Minors

999b is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered on our platform, we will immediately suspend the account, delete all associated personal data, and reverse any transactions where possible. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

999b reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we offer. When we make material changes, we will notify registered users via email or through a prominent notice on the platform prior to the changes taking effect. The date of the most recent revision will be displayed at the top of this page.

Your continued use of the 999b platform after any such changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you must stop using the platform and may request deletion of your account by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 999b handles your personal data, please do not hesitate to reach out to our support team. We take all privacy-related enquiries seriously and aim to respond within 5 business days.

You may also write to us at our registered correspondence address. Please mark your correspondence clearly as a Privacy Policy enquiry and include your registered email address or username so we can locate your account details efficiently.